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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the tradition of giving a neighbor a key to your home. It does away with the requirement for actual keys or passcodes and allows you to oversee who can access your Charleston home and for how long. Find out more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to feed your plants, collect your mail, or exercise your dog when you go out of town. Before, you would simply give them a key to your house. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you won’t have to be concerned about doors left unsecure or missing keys. 

What you need is an ADT home security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that brings everything together. Here’s how it works: 

  1. You assign access to a trusted individual, like a neighbor or close friend, with the ADT+ app.
  2. Following that, you define permissions. You can give neighbors timed access, allowing them to enter and depart during a particular timeframe, or event-based entry. For instance, if a package shows up, the system can unfasten the door to allow your neighbor to move it indoors once it validates them.
  3. After you’ve set up access, your Google Nest Doorbell camera employs familiar face detection to confirm your neighbor when they approach the door.
  4. Your ADT system will deactivate the alarm and deactivate the lock when the person is confirmed as an approved visitor.
  5. You receive real-time updates as your friend, neighbor, or family member comes and goes. The app also provides a complete history. 
  6. After the trusted neighbor leaves, your smart door lock secures independently to shield your home.

You are able to authorize access for any person you want, such as a maintenance worker, pet sitter, or a companion who comes over when you’re away. This tool is also beneficial during urgent situations, particularly when you’re not around. For instance, if a water sensor goes off, your system can authorize event-driven access so someone can turn off the water. Configuring permissions is straightforward with the intuitive app. 

Make Your Charleston Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes your Charleston home more connected and secure while simplifying your daily life. This feature isn’t merely for neighbors and friends, as you’ll appreciate the facial recognition and auto-unlock operability when you’re carrying kids or packages. When you're inside, the door fastens behind you automatically.

Request Your ADT Home Security System In Charleston With Advanced Tools

Benefit from features like ADT Trusted Neighbor and smart surveillance with a modern home security system in Charleston from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to provide the latest innovations from the leading name in home security. Reach out to (304) 220-0469 today to get started. Our knowledgeable team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working in unison.