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Security Systems in Charleston
December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Charleston?

An alarm system is designed to protect your home. But what happens in the event your home security alarms go off in Charleston? What are the right steps to take to ensure you and your loved ones are secure?

The first thing to do is to avoid panicking. Know that your 24-hour monitoring specialists are always standing by to assist. Then follow these steps to be fully equipped to handle any crisis at your property.

Our Committed Professionals Are There For You

A security monitoring representative is immediately alerted when your Charleston home security alarms go off. After a representative is notified, they will call you as quickly as possible to figure out what set off the alarm. Your protection devices may go off due to a range of emergencies, including:

  • Break-in

  • Fire

  • Flooding

  • Accidentally setting off alarm

In circumstances where a device was tripped accidentally—like forgetting that your sensors are armed when you unlatch a window or door— an agent will call to figure out if assistance is required. Supply them with your proper code, and they can turn off the alarm.

If you have an urgent situation, your representative will send out emergency personnel, including law enforcement, firefighters, and medical professionals, to your property. They will even function as the point of contact in the event nobody is home. Your dedicated monitoring staff also can inform authorities which entry sensor was set off, increasing their preparedness for what might be a life-threatening situation. Then the agent will maintain a connection with you to keep you in control and instruct you on what the next steps should be.

Here’s What You Should Do if Your Alarm Goes Off In Charleston

Waking up in the middle of the night to your alarm echoing through your house can be terrifying—especially if you don’t know why it’s happening. The smartest thing you should do is stay as calm as possible and proceed with the following:

  • First, find a safe location. Gather all members of your family including pets as quick as you can and proceed to a protected area in the house or depart the home if needed. It's typical to have an urge to confront the emergency on your own, but this is not the best course of action. Alternatively, concentrate on keeping yourself and your family secure and let the professionals deal with the issue.

  • Second, utilize your smartphone’s convenient security app to remain connected with your monitoring staff. They'll dispatch authorities who will be in transit to your residence in a flash.

  • Lastly, keep a persistent line of communication with your monitoring specialists and emergency professionals. You can get connected, so representatives of each team are talking together. On the other hand, if it’s not possible to be in direct contact with your emergency providers, you can still receive notifications via text. Even if your dealing with a false alarm, it's wise to thoroughly communicate with everyone involved so you will be ready should an actual problem happen.

Get Protection For Any Emergency in Charleston with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems takes pride in ensuring you and your family are secured. With 24-hour monitoring, home automation, and safety alarms, your property will become the safe haven you intended it to be. Create a comprehensive home security solution by submitting the following form or reach out to (304) 220-0469 to speak with a member of our team.